Contact Us

What are’s shipping options? +

Currently, we only offer standard shipping for all the orders. Take a look at our shipping rates here .IIn the future we may be offering priority 2-day shipping service. Stay tuned!

How do I get free shipping? +

OneTwoThree VIP members receive free shipping over $35 (before tax). VIP shipping rates not available to Hawaii and Alaska. For shipping rates under $35 – Customers are charged a flat rate according to order value (before tax)

Regular customers (non-VIP members) receive free shipping over $75 (before tax) – Customers are charged shipping at a flat rate according to order value under $75 (before tax).

The shipping rates above are not applicable for Hawaii and Alaska. Please see our Hawaii and Alaska shipping rates here.

Customers shipping their order to Hawaii and Alaska are charged shipping at the flat rates stated here.

All rates are before tax.

Do I have to pay for my shipping cost? +

OneTwoThree VIP members receive free shipping over $35 (before tax). VIP shipping rates not available to Hawaii and Alaska. Regular customers (non-VIP members) receive free shipping over $75 (before tax)

For more specific shipping rates, please refer to here.

We believe in supporting our suppliers’ quality products. Rather than providing free shipping and taking more profit from the supplier, we attempt to strike a balance between taking care of our customers and manufacturers.

How do you calculate the shipping cost? +

Shipping costs are calculated based on order value. Please take a look at our shipping rates here.

How long does delivery take? +

We currently offer standard shipping that takes 3-7 business days. Shipping times vary depending on your location.

Is the delivery time flexible? +

The delivery time is fixed once the order is placed and processed.

I need a copy of my order invoice. +

A copy of your invoice and order confirmation will automatically be sent to your email after your order is confirmed by our system.

Where does OneTwoThree ship to? How long does it take you to process an order before it is dispatched? +

We currently ship to customers in the USA only.

Once the payment is accepted by our system, the average order processing time would be within 0 -2 business days.

Where are your packages shipped from? +

Some products are shipped directly from our supplier’s warehouse, while others are from our warehouse locations throughout the US. Most of our items will be shipped from our warehouse in New Jersey.

Do you offer international shipping? +

Currently do not ship our products internationally. Our team is doing our best to open a new store in Canada to meet the needs of the Canadian market.

Will I get a shipping confirmation? +

Once the items are shipped, a shipping confirmation will be sent to your email address.

Which shipping carries do you use? +

We use a variety of shipping carriers including UPS, USPS, DHL and FedEx to make sure we provide the best shipping rate to our customers based on their order.

My order didn’t arrive when it was supposed to, what do I do? +

Track your parcel with the tracking number we provided in your shipping confirmation email. Here are some possible scenarios.

Delay in shipment may be caused by the following reasons:

Weather conditions or holidays – During busy periods, such as holidays, or bad weather, the parcel would take longer to arrive at its destination. In this case, please be patient; your package is on its way! We believe that the courier is also working hard to deliver your package as soon as possible

Wrong or incomplete address – This is a common cause for undeliverable shipments. If you have entered the incorrect address and the order has already been shipped, you can contact customer service with the tracking number should you realize that your order has incomplete or wrong details.

Lost package – We understand that it can be frustrating if your order is lost in transit. In this case, please feel free to contact our team; we will definitely help you out with the issue.

Can I choose the delivery date and time? +

Once the order is placed and payment is processed, our system will automatically process and ship out the order so unfortunately, we cannot delay shipping to a later time.

What payment methods do you accept? +

We accept Visa, MasterCard and American Express.

Are my payment details/data protected? +

We use Personal Data to verify the identity of our users in order to comply with fraud monitoring, prevention and detection obligations, laws associated with the identification and reporting of illegal and illicit activity, such as AML (Anti-Money Laundering) and KYC (Know-Your-Customer) obligations, and financial reporting obligations.

What is’s return policy? +

In order for a product to be eligible for a return, it must be returned within 30 calendar days upon receiving the product. For health and safety reasons, and to protect our suppliers’ efforts in manufacturing quality products, we only accept returns that are in original, unopened, undamaged, and unmarked condition.

No returns are accepted on consumables - such as personal care products and supplements.

The customer is responsible for the return shipping costs.

For more information, you can read more at our Return & Exchange page.

How do I return my order? +

Please fill out the following return request form.

No returns are accepted on consumables - such as personal care products and supplements.

After we receive your return, our team will inspect the product and inform you if the refund is approved. Shipping and handling fees are non-refundable.

If the product is damaged in any way, or if you have initiated the return after 30 calendar days have passed since you’ve received the product, you will not be eligible for a refund. Feel free to contact our customer service team if you have any questions at or call +1 (901) 445-9455.

For Damaged and Defective Products +

If your purchase is damaged or defective upon receipt, please fill out this form. We will get in touch with you to make things right. Contact us at or call +1 (901) 445-9455.

How do I get a refund? +

If eligible, your refund will be processed on the original payment method you used for the purchase. For credit card payments, it may take up to 5 to 10 business days for the refund to show up on your credit card statement.

Do you charge a restocking fee? +

If eligible, your refund will be processed on the original payment method you used for the purchase. For credit card payments, it may take up to 5 to 10 business days for the refund to show up on your credit card statement.

How do I track my order status? +

If you’ve already registered for an account, you can log in to the “my account” section and track the order in “my orders”.

If you purchase the order as a guest, you can update your order status through the confirmation emails that we send you.

Can I change or cancel my order? +

You cannot change the status of the order from your end once the payment is accepted. You can directly contact our customer service team; we will try to change or cancel the order from our end. However, if the order has already been shipped, then we cannot make changes or cancel the order.

Does offer a military discount? +

Currently we do not offer military discounts yet, but we are working on bringing military discounts to our veteran customers soon, as we would like to show our appreciation to all the veterans who put their efforts in protecting the freedom of our country.

Why didn’t I receive the full order? +

As our products are shipped from different warehouse locations around the US, different locations may have different shipping time and processes.

How can I look up my order? +

You can only look up your orders if you have an account. You can log in your account and look up your order in “my orders”.

Do you accept orders over the phone? +

Currently we do not offer ordering through the phone. We are trying our best to set up the phone ordering system as soon as we can.

Do you offer gift packaging? +

Currently we do not offer gift packaging.

I received the wrong items for what I ordered, what do I do? +

We are sorry that this happened. If this happens, first double check your orders and order number again. If the shipment and the information on the order match, in order to exchange the item(s), you need to submit an exchange request by contact us here.

If the shipment and the order do not match, please don’t hesitate to let us know at: here. Our team will assist you to work this out.

How do coupon codes work? +

The coupon can be applied at the promotion box when you check out. To be able to apply the coupon, the purchase has to meet the conditions stated on the coupon (Minimum purchase and expiry date)

I am having a problem with my coupon code; I could not apply it to my order. +

If the coupon could not be applied, please check the purchase condition and expiry date of the coupon. The coupon will not be applicable if the purchase does not meet the conditions stated on the coupon.

If you have double checked everything, and are sure the minimum purchase amount and expiry date are correct, please feel free to contact us. Our team will be happy to assist you.

I forgot to apply my coupon code, what should I do? +

Unfortunately, once the payment is processed, we can no longer apply coupon changes into the orders. In case you want to use it for your next purchase, feel free to let us know if the coupon is going to expire and we can work out a solution.

Where do you source your products? +

Most of the products that we’ve sourced are from local suppliers within the US and some of them are from outside of the US. One of our top priorities when sourcing is to make sure the products are made from ethical sources and suppliers who abide by human rights and freedoms. However, this is not always possible. We recognize certain products do not have any Made in USA manufacturers, as such we look to alternative suppliers.

Where are the products on OneTwoThree made? +

Most of our products are made in the USA, but some of our products are also made in Europe and Asia.

Do you offer an e-gift card? +

Not yet. Our technical team is working on developing this feature.

Do you offer a gift receipt? +

We do not offer gift receipts. However, soon we will put the options on live and you can request a gift.

Do you offer loyalty points or reward points? +

We are working on implementing our loyalty point program that will soon be applied for all account holders and VIP members.

How can I become a VIP member? +

Currently only offers free VIP membership to The Epoch Times Subscribers.

We are working on bringing VIP membership registration into place with an annual fee of $50.

You can also subscribe to the Epoch Times and receive a free VIP membership! ($50 value)

What are the benefits of becoming a VIP member? +

Becoming VIP members will enable you to enjoy different benefits when shopping on including:

  • Cash coupons to spend on OneTwoThree
  • Free shipping over $35
  • Complimentary gifts with select purchases (while quantities last)
  • Birthday and Holiday Reward Points (Rewards program coming soon)

What are the benefits of having an account? +

Having a account allows you to enjoy the following benefits:

  • Creating wish list
  • Track orders
  • View order history
  • Auto save and edit your shipping address and payment options

How do I register for an account? +

To create an account, you just need to click this Link and fill in your information.

What is the membership fee for VIP members? +

The membership fee for VIP is $50 annually.

How do I log in to my account? +

To log in to your account, simply click the ‘Sign in” option at the top right corner of the main menu or directly click here: LINK