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Thank you for shoping on OneTwoThree.com. We appreciate your business. We understand your purchase may not be exactly what you need what you need or expect. In this unlikely event, we invite you to take a closer look at our return & exchange policy:

Eligibility

Within 30 calendar days
upon receiving the product
In original, unopened,
undamaged, and unmarked condition
No returns on consumables
- supplement, personal care, cleaning products

In order to be eligible for a return, the product must be returned within 30 calendar days upon receiving the product.
For health and safety reasons, and to protect our suppliers’ efforts in manufacturing quality products,
we only accept returns that are in original, unopened, undamaged, and unmarked condition.

The customer is responsible for the return shipping costs.

How to Submit a Return Request.

1
Please complete this form.
2
Our customer service team will get back to you to let you know if your refund request has been approved, and provide instructions on where tho ship your return.
3
Once our warehouse receives your return and it passes inspection, your refund will be processed on the original payment method you used for the purchase.

Damaged and Defective Products

If the product is damaged or opened, or if you have initiated the return after 30 calendar days have passed since you've received the product, you will not be eligible for a refund. Feel free to contact our customer service team if you have any question at service@onetwothree.com or call 1-888-399-0292.